Healthwatch Sandwell Insight Report August 2023

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Summary of report content

This report contains a summary of insight from Healthwatch Sandwell in August 2023. They spoke to members of the African Caribbean community about their experiences of diabetes, finding a need for culturally appropriate information on the management and prevention of diabetes.  

It also details ongoing issues getting GP appointments, and the findings of three Enter and Views, which highlight accessibility issues. 

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General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Date evidence capture began
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Service organisation, delivery, change and closure

Methodology and approach

Primary research method used
Engagement event

Details of health and care services included in the report

Details of health and care services included in the report
Diabetes care
General Practice (GP)
Ophthalmology
Phlebotomy/blood tests
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