Healthwatch review survey 2016-17

To reflect upon their work in 2016-2017 Healthwatch Hillingdon (HwH) carried out a stakeholder survey, based on areas within the local Healthwatch Quality Statements set out by Healthwatch England. The areas are listed with a summary of the results.

1) Strategic Context and Relationships; over 95% of respondents understood HwH priorities and felt that not only did this add value to their work, but this has led to HwH making a distinct contribution to decisions taken within the Hillingdon health and social care system.

2) Community Voice and Influence; 95% responses say that HW’s insight is based on the experience of local people and 98% confirmed that this adds value to their work.

3) Making a Difference Locally: 74% said HwH have involved commissioners and providers appropriately when constructing reports, and 95% report that they find HwH reports to be constructive, independent and evidence based.

4) Informing People: 74% of respondents agreed that the HwH service is distinct and does complement similar services provided in the borough. Only 60% felt that the service clearly ensures marginalised groups are heard.

Overall the results of the survey show that Healthwatch Hillingdon is seen by their stakeholders in health and social care as an equal partner, as they ensure the voice of the public is not only represented and heard but is influencing change. HwH recognises that even though the survey results show that they are giving adults, young people, children and communities a greater say, there is still more to do to reach a wider audience before their vision is delivered fully.

“Hillingdon Healthwatch are great to work with and their contribution is invaluable.”