A Healthwatch report highlighting the experiences of people who visited the Isle of Wight Accident & Emergency department

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Summary of report content

Healthwatch Isle of Wight undertook a survey of people attending A&E in November 2016.  They heard from 113 people.

  • 50 % of people tried another service first
  • 41% of people tried to remedy the problem themselves
  • 50% people tried NHS 111 before attending the Accident and Emergency department
  • NHS 111 advised 93% of the people that called them to go the Accident and Emergency department
  • 14% of people visited the Accident and Emergency department in the last month with the same problem
  • 81% of people felt their needs were assessed straight away or quickly
  • 74% of people were not given a clear idea of the likely waiting time
  • 70% of people felt that waiting arrangements were appropriate for their needs

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General details

Local Healthwatch
Healthwatch Isle of Wight
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Service organisation, delivery, change and closure
Triage and admissions
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
NHS 111

Details of people who shared their views

Number of people who shared their views
113
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