Healthwatch Newham Annual Report 2018-19

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Summary of report content

In 2018/19, Healthwatch Newham

  • Gained 1,423 social media followers
  • Reviewed 29 dentists for appointments
  • Undertook 8 enter and view visits
  • Reviewed 7 community health services
  • Did 60 outreach events
  • Helped with 268 NHS complaints advocacy cases

Impact

  • Following their work on access to dentistry, Healthwatch Newham are working with NCCG, the NHS and LB Newham Public Health to improve access for local residents
  • Healthwatch Newham have done a programme of work with Newham University Hospital to improve the discharge process, complaints procedures and access to BSL interpreters
  • Healthwatch undertook research with young people to find out what they wanted from health services
  • Research about the concerns of people living in supported living schemes fed into LB Newham’s new performance framework for supported living services
  • Healthwatch Newham also worked on safeguarding and diabetes care

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General details

Local Healthwatch
Healthwatch Newham
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Annual Report
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Complaints
Written information, guidance and publicity
Accessibility and reasonable adjustments

Methodology and approach

Was the work undertaken in partnership with another organisation?
No

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
Diabetes care
Assisted living/Extra Care housing services/Supported housing
District nurse and community nursing

Details of people who shared their views

Number of people who shared their views
268
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of long term conditions
Diabetes
Does this report feature carers?
Not known
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