Healthwatch Insight Report Q2 2022/3

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Summary of report content

Healthwatch Bexley, Healthwatch Bromley, Healthwatch Greenwich, Healthwatch Lewisham and Healthwatch Lewisham report on key themes in their feedback in quarter 2 2022/23 across the South East London ICS area.

The issues covered by the report include:

  • Access to NHS dentistry
  • The quality of NHS dental Care Quality Commission
  • Access to GP appointments, including online access and face to face appointments
  • Staff attitudes in GP surgeries
  • The standard of hospital care
  • A&E waiting times
  • Difficulties in communicating with hospitals
  • Access to mental health services

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General details

Local Healthwatch
Healthwatch Bexley
Healthwatch Bromley
Healthwatch Greenwich
Healthwatch Lewisham
Healthwatch Southwark
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Integration of services and communication between professionals
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Dentist
Emergency department (inc A&E)
General outpatients and hospital-based consultants
General Practice (GP)
Hospital services- not stated
Inpatient care/General inpatients
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