Healthwatch Hull Intelligence Report - October 2021

Download (PDF 792.78 KB)

Summary of report content

In October 2021, Healthwatch Hull gathered 42 experiences of local Health and Social Care services. The experiences they recorded related to the following areas: Care Homes, Dentistry Practices, GP Surgeries, Hull Royal Infirmary, Mental Health Services.

 
Most comments this month were in relation to Primary Care (GP and Dentistry) which had 16 pieces of intelligence and 32 compliments, followed by Social Care (Care Home and Home Care) which had 1 piece of intelligence and 22 compliments
 
Much of the intelligence about GPs related to face to face access and long delays in getting through on the phone, including triage by receptionists.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Kingston Upon Hull
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Diagnosis
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
General outpatients and hospital-based consultants
Care home

Details of people who shared their views

Number of people who shared their views
42
Age group
All
Sexual orientation
Not known
Types of disabilities
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
No votes have been submitted yet.