Healthwatch Greenwich January 2025 Feedback Report

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Summary of report content

Healthwatch Greenwich report on key themes in their feedback and activities during January 2025. During this period they heard from 164 people about their experience of health and care services in Greenwich. 

During this period they:

  • Heard quotes on GP and hospital services from Greenwich residents. 
  • Heard from a resident about their positive experience with the cardiology department at Queen Elizabeth Hospital.
  • Heard from members of a peer support group for blind and partially sighted residents about their experiences of accessing essential health and care services, and information.

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Communication with patients; treatment explanation; verbal advice
Health inequality
Privacy and confidentiality
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
Blind in Greenwich
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Cardiology/heart medicine
Community Mental Health Team (CMHT) and specialist MH services
General outpatients and hospital-based consultants
General Practice (GP)
Hospital services- not stated
Screening services and testing
Social prescribing

Details of people who shared their views

Number of people who shared their views
164
Types of disabilities
Yes
Types of long term conditions
Blindness or severe visual impairment
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