Health, care and wellbeing services during the Coronavirus pandemic

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Summary of report content

Healthwatch Bury undertook a survey to find out more about people’s experiences of using health and social care services during the COVID-19 lockdown. A total of 89 surveys were completed.

Most people found it easy to find clear and understandable information about Coronavirus and how to keep themselves and others safe. The main source of information were TV/Press and Downing Street briefings and accessing newspapers online.

Nearly two thirds of the respondents (65%) stated that their mental health and wellbeing had been affected by the COVID-19 pandemic.  Over two in five of those were reporting increased feelings of anxiety and social isolation.

Nearly half the respondents reported that their appointments or operation had been cancelled during the pandemic.

The report contains 4 recommendations aimed at addressing the main findings of the report.

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General details

Local Healthwatch
Healthwatch Bury
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Health inequality
Prevention of diseases, including vaccination, screening and public hygiene
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
General outpatients and hospital-based consultants
Inpatient care/General inpatients
Community Mental Health Team (CMHT) and specialist MH services
Care home

Details of people who shared their views

Number of people who shared their views
89
Age group
18 to 24 years
25 to 49 years
65 to 79 years
80+ years
Gender
Women
Men
Prefer not to say
Sexual orientation
Not known
Does this report feature carers?
Not known
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