Health and care services survey report

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Summary of report content

Healthwatch Tameside undertook a general survey to find out what was important to the public in terms of health and social care.  The survey ran from April to December 2022 and they received 122 responses.

Looking at the responses to the last three surveys, there are many similarities in the feedback provided. The two types of care receiving the most comments were GP practices and hospitals.

Positive comments:

  • Staff received the highest number of positive comments about GP practices in each survey.
  • The care provided has the highest number of positive comments, when looking at hospitals.

Negative comments:

  • Access to GP appointments, including face to face appointments, and the time waiting for an appointment received the most negative comments about GP practices.
  • Looking at comments about hospitals, the themes with the highest number of negative comments were waiting times, communication and needing more staff.

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General details

Local Healthwatch
Healthwatch Tameside
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ambulances and paramedics
Care home
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Chiropody/podiatry
Community Mental Health Team (CMHT) and specialist MH services
Dentist
District nurse and community nursing
Emergency department (inc A&E)
General outpatients and hospital-based consultants
Home care/domiciliary care including personal assistants and personal budgets
Inpatient care/General inpatients
NHS 111
Optometry services/opticians
Patient Transport and NEPTS
Pharmacy
Physiotherapy
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Vaccination clinics, including Covid 19 vaccine

Details of people who shared their views

Number of people who shared their views
122
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