Have your say: Annual Survey
Download (PDF 651.51 KB)Summary of report content
Healthwatch South Tyneside undertook engagement to understand local people's current experience of health and social care services. They spoke to 208 people.
The key services or subjects raised by participants included GPs, hospital inpatient and outpatient, mental health and dentistry.
Themes about GPs:
- Problems getting an appointment
- Seeing the right person in the right kind of appointment for them
- Waiting times for appointments
- Communication, including interpreting
- Staff attitudes
Themes about hospitals
- Good care
- Communication in relation to waiting times and follow up
- Improvements to care
- Travel, remote clinics and access
Themes about mental health services
- Availability of support and therapy
- Communication and being able to contact professionals
- Crisis team
Themes on dentistry
- Positive feedback
- Registering
- Care received
- What could have been better
Themes on pharmacy
- Getting medications
- Medical support at the pharmacy
- Good service
Themes on home care
- Care provision in the home
- Residential care
Other areas included:
- Travel to appointments
- Occupational therapy and physiotherapy
- Health visitors
The report contains nine recommendations.