Hartington and Radbourne Units: Experiences of mental health inpatients

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Summary of report content

Since 2019, Healthwatch Derbyshire has been visiting mental health inpatient units at the Radbourne Unit in Derby and the Hartington Unit in Chesterfield to obtain feedback from patients and use it to improve their care.

 This report includes feedback gathered between June 2019 and November 2023. Healthwatch continues to visit the units every three months and continue to speak to inpatients about different aspects of their care.  During this period they spoke to 72 people.

After each visit, Healthwatch hared patient feedback with the Head of Nursing for Derbyshire Healthcare NHS Foundation Trust (the Trust). The Head of Nursing would then provide a written response.

Sometimes staff made changes to improve patient experience. Other times the reasons things were being done in a certain way were explained. The explanation of why things might not have been changed is important as Healthwatch knows that clear communication has a positive effect on health outcomes and enables patients to feel their voices are being heard.

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General details

Local Healthwatch
Healthwatch Derbyshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Privacy and confidentiality
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital-based psychiatric care
Name of service provider
Derbyshire Healthcare NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
72
Types of disabilities
Mental health condition
Types of long term conditions
Mental health condition
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