Harbour Project Survey Report

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Summary of report content

Healthwatch Swindon reported on the results of survey undertaken by the Harbour Project, an organisation working with refugees and asylum seekers, which they had funded.  They undertook a survey to which 50 clients of the Harbour Project responded between 21 July and 9 December 2020.

All but one were registered with a GP practice.  Most made their appointments by phone.  Whilst 30 people found this easy to do, 12 found it difficult to make an appointment.

24 people had visited a dentist and 19 had been to hospital.  Their experiences varied considerably, but all were adjusting to new ways of working during the Covid-19 pandemic.

All but one person said they felt safe in the local community.  There was limited understanding of the concept of safeguarding and how to report a concern.

Respondents gave their views on how health and care services could be improved and what one thing would most improve their health and wellbeing.

Over half said they would go to the Harbour Project if they needed information about services.

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General details

Local Healthwatch
Healthwatch Swindon
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Booking appointments
Communication with patients; treatment explanation; verbal advice
Health inequality
Accessibility and reasonable adjustments

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
General outpatients and hospital-based consultants

Details of people who shared their views

Number of people who shared their views
50
Age group
18 to 24 years
25 to 49 years
65 to 79 years
Gender
All
Sexual orientation
Not known
Does this report feature carers?
Not known
Seldom heard groups
Refugees or asylum seekers
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