Hands that speak: exploring the lived experiences of deaf people

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Summary of report content

Healthwatch Luton highlight the difficulties d/Deaf people experience in accessing and using health services through a case study of two Deaf people, Rosie and Jacob.

The report looks at:

  • The support that Rosie and Jacob have
  • Problems at appointments, including getting a BSL interpreter
  • The impact on Jacob's and Rosie's life of not having a BSL interpreter at appointments, including vaccinations, including not being listened to or believed.

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General details

Local Healthwatch
Healthwatch Luton
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Health inequality
Patient/resident safety
Prevention of diseases, including vaccination, screening and public hygiene
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General outpatients and hospital-based consultants
General Practice (GP)
Inpatient care/General inpatients
Vaccination clinics, including Covid 19 vaccine

Details of people who shared their views

Number of people who shared their views
2
Marital and civil partnership status
Cohabiting
Types of disabilities
Sensory impairment
Types of long term conditions
Deafness or severe hearing impairment
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