Hampshire Wheelchair service review
Download (PDF 7.88 MB)Summary of report content
In Autumn 2016 Healthwatch Hampshire was invited by the collective of Clinical Commissioning Groups (CCGs) that commission the Hampshire Wheelchair Service (HWS) provided by Millbrook Healthcare to take part in a service review into the current performance of the service.
This report details the outcome of the discovery style interviews and the focus groups held to gather feedback from wheelchair service users and professionals (health and social care) who refer people to wheelchair services including the HWS provided by Millbrook.
Two focus groups were held, one for service users, and one for professionals. 24 in depth interviews of wheelchair users were also carried out.
The focus groups and interviews were carried out between January and March 2017.
Recommendations were made in the report around:
Referrals, Assessments, Suitability of issued wheelchairs, Repairs, Communication and administration.
This report has been shared with West Hampshire CCG and used to inform the overall recommendations in the final review.