Great Practice

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Summary of report content

This is a report by Healthwatch Blackburn with Darwen that looks at GP services in the region. The report concerns the Blackburn and Darwen area.

Four methods were used in the report:

Questionnaire

A questionnaire was devised with support from the project task group, this was then completed both in person & online.

Drop in

A series of drop in’s were implemented in GP surgeries in which HWBWD staff & volunteers could speak to residents whilst they accessed their surgery.

Door to Door

Door to door questionnaires were carried out within three localities, Audley, Darwen & Shadsworth. 416 questionnaires were completed in this way.

Enter and View

An unannounced Enter and View took place to gather resident’s views

As series of 9 recommendations are made in the report, the service provider Blackburn with Darwen CCG has responded to these.

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General details

Local Healthwatch
Healthwatch Blackburn with Darwen
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Booking appointments
Follow-on treatment and continuity of care
Caring, kindness, respect and dignity
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Blackburn with Darwen CCG

Details of people who shared their views

Number of people who shared their views
830
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
Did you find this attached report useful?
0
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