GP website review

Download (PDF 349.75 KB)

Summary of report content

Healthwatch Portsmouth used NHS England's guidance on creating a usable and accessible GP website for patients to assess local GPs' websites.  They carried out mystery shopping on the websites from August to December 2023.  They also undertook a survey of the public to which 43 people responded.

It is difficult to gauge the improvement in ease of access on using GP surgery websites since Healthwatch made its recommendations in March 2020 and November 2022. 

The report has six recommendations.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Portsmouth
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Local analysis
Other
Key themes
Remote appointments and digital services
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Mystery shopping
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
46
Did you find this attached report useful?
0
No votes have been submitted yet.