GP Website Review

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Summary of report content

Healthwatch Luton decided to reprise their 2020 review of information on GP websites.  They looked at 26 websites in total during October 2021.

  • Most websites were up to date and all but one had current coronavirus information available.
  • Most websites had the option to book appointments online.
  • All but one had information about how to make a complaint.
  • Six websites had no information about PPGs
  • 14 websites provided details of specialist services that were available such as diabetic clinics.
  • None of the websites had any information about Healthwatch Luton.
  • Overall, there was little change in the websites from the last website observational reviews.

The report contains four recommendations.

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General details

Local Healthwatch
Healthwatch Luton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Complaints
Remote appointments and digital services
Public consultation and engagement
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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