GP Website Audit Report May 2025

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Summary of report content

GP websites are a key tool for practices to communicate with patients accessing their services. GP websites also support practices to manage patient expectations and improve patient experiences. Healthwatch Southampton completed has a GP website audit for all NHS practice websites in Southampton from November 2024 until February 2025. The audit evaluated websites’ accessibility and useability against 50 criteria which have been developed by NHS England (https://www.england.nhs.uk/publication/gp-website-benchmarking-and-impr…).

This report summarises the key findings of the GP website audit, focusing on common areas of improvement and examples of best practice. Healthwatch Southampton has also sent each practice its own practice-level results separately and stay connected with practices to observe how they implement the improvements suggested by the audit.

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General details

Local Healthwatch
Healthwatch Southampton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Complaints
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Remote appointments and digital services
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Mystery shopping

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

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