GP surgery feedback : Woodside Surgery, Loftus

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Summary of report content

Healthwatch Redcar and Cleveland initially received intelligence in April 2015 suggesting that there was an issue with the appointment system at Woodside Surgery. Following on from this Healthwatch staff carried out engagement work over a 6 month period with a cross section of the community to see if other people had similar experiences. In order to do this Healthwatch attended local group meetings and held one of its routine drop-in sessions in the Old Co-op Building in Loftus. The main areas of concern raised by patients were: appointments, staff attitude, services and equipment available within the surgery.

Healthwatch collated the information received and forwarded it to the Practice Manager at Woodside Surgery, Loftus and requested an opportunity to discuss the issues in greater detail. We received an immediate response from the Surgery and Healthwatch Staff and Board Members met with the Practice Manager. The Practice Manager welcomed the feedback that Healthwatch had provided and expressed concern.

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General details

Local Healthwatch
Healthwatch Redcar & Cleveland
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Booking appointments
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Woodside Surgery, Loftus

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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