GP surgeries patient feedback for Primary Care Joint Commissioning Committee
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General details
Local Healthwatch
Healthwatch Torbay
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Local analysis
Other
Key themes
Access to services
Administration (records, letters, results)
Communication with patients; treatment explanation; verbal advice
Complaints
Consent, choice, user involvement and being listened to
Remote appointments and digital services
Medication, prescriptions and dispensing
Referrals
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Methodology and approach
Was the work undertaken in partnership with another organisation?
No
Primary research method used
Consultation
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A
Details of health and care services included in the report
Details of health and care services included in the report
General Practice (GP)
Name of service provider
Chelston Hall Surgery
Details of people who shared their views
Number of people who shared their views
145
Age group
All
Gender
All
Does this report feature carers?
Yes