GP services in the New Forest

Healthwatch Hampshire surveyed local GP practices around complaints and waiting times to see a GP.  They spoke to 24 Practices in South West Hampshire. 

This Enquiry found that the maximum waiting times for an appointment with a GP of choice varied between 2 days to 5 weeks according to Practice Managers’ reports. This range and variability reflects what people in this area are reporting to Healthwatch, and what was suggested from the previous survey of people living in South West Hampshire. 

The Practice Enquiry findings showed that General Practices in South West Hampshire need to make improvements to provide clear and accurate information about how patients can make a complaint about a GP service. General Practices should offer options for a patient to make a complaint at their practice.