GP practices in Suffolk - what people told us

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Summary of report content

This report is a summary of all feedback shared with Healthwatch Suffolk about GP practices in Suffolk. It includes all data recorded to the Healthwatch Suffolk Feedback Centre (www.healthwatchsuffolk.co.uk/ services) and the NHS Choices website within the period February 2017 to February 2018.

Feedback has been obtained from the following sources: Healthwatch Suffolk Community Development Team (67%), Healthwatch Suffolk Feedback Centre (8%), NHS Choices (23%) and Other(2%).

The report also incorporates information extracted from the national GP patient Survey website commissioned by NHS England and managed by Ipsos MORI (an independent research agency).

The survey asks people a range of questions about their practice, such as how easy or difficult it is to make an appointment, satisfaction with opening hours, amongst other things.

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General details

Local Healthwatch
Healthwatch Suffolk
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Ipswich and East Suffolk CCG

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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