GP Experience in Harrow

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Summary of report content

Between 1st April 2018 and 31st March 2019, Healthwatch Harrow collected experiences of people around GP services in Harrow. Service categories analysed in this report include the ability to book appointments, catchment and travel to the services, waiting times and environment, quality of treatment including choice and patient involvement in decisions, staff attitude, administration and communication. The report found that overall patient sentiment was positive but mixed on ability to access services, general administration and communication. Booking appointments was the largest negative trend overall and clinical treatment was the largest positive.  

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General details

Local Healthwatch
Healthwatch Harrow
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Written information, guidance and publicity
Quality of treatment
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Focus group
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
31
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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