GP Access in Tower Hamlets
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Healthwatch Tower Hamlets analysed their feedback received between April and September 2022 in relation to booking, choice, access, telephone, timing and waiting lists. Altogether they looked at 323 pieces of feedback.
There has been a slight increase in positive feedback around GP access in June and July due to an increase in positive comments relating to GP practices in PCN9. The positive comments relate to quick response time to E-consult, short waiting times for appointments, and polite and helpful staff members.
However, it is evident that the residents in Tower Hamlets are having issues with accessing GP services for the following reasons:
- Unable to get through on the phone
- Long wait times over the phone
- Lack of appointments / Only same day appointments available over the phone
- Long wait times for non-urgent appointments (up to 4 weeks)
- Being asked to fill in an e-consult (particularly difficult for elderly people, digitally excluded, and those who do not speak English)
- E-consult not working or only working at specific times