GP Access Survey - Opening Times and Booking Preferences

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Summary of report content

Healthwatch Sandwell wanted to find out people's preferences in relation to GP opening times and booking preferences.  They undertook a survey to which 62 people responded.

it was identified that GP opening and booking preferences is a complex area, and it is difficult to obtain meaningful evidence. The complexity arises from the multiple factors and options, and their many combinations e.g. patient condition, opening times, booking methods. Therefore, the real public need is unlikely to be resolved by simple centralised policies.  Overall people wanted varied access to GP appointments, including walk in and telephone/online appointments rather than weekend opening.

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General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Remote appointments and digital services
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
65
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