GP Access Survey 2025
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Healthwatch Harrow undertook a survey on access to GP appointments. 59 people responded.
Half of respondents usually book their appointment online, with 42% using the phone, and 9% preferring in-person.
Over half find it ‘easy’ to book appointments, while a significant 46% do not. Over four in five usually feel respected and supported when booking their appointments.
A third of respondents can usually make telephone contact within one minute. Just over a quarter (27%) usually wait five minutes and a sizeable 40% wait for ‘at least’ ten minutes, when phoning. Around three quarters of respondents can ‘easily’ find the online form. A similar number find the form easy to complete.
Two thirds of respondents are usually seen the same day for emergency appointments. A fifth say they have waited 3 days or longer. For routine appointments, 71% wait 4 days, or more
When booking, 58% of respondents have been offered a choice of consultation method (in-person, telephone, video) while over two in five have not. Just 36% are able to see their preferred GP or nurse.
Over four in five have experienced a remote appointment. Two thirds feel that remote consultations have fully met their needs, while a significant minority (35%) feel they have not.
Nearly four in five say they are usually called back within the expected time. A fifth of respondents say they are not.
Over four in five express satisfaction with their practice, on the whole. 15% are not satisfied