GP access survey 2024
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Healthwatch Harrow wanted to understand how a move to remote appointments affected local people's access to GPs. During March – April 2024, 63 local people completed their survey on access to GP services in Harrow.
Just over half of people were satisfied with their ability to book appointments.
Just over half of respondents usually book their appointment online, with 40% using the phone, and 8% preferring in-person.
A quarter can usually make telephone contact within one minute. A third usually wait five minutes and a sizeable 42% wait for ‘at least’ ten minutes, when phoning.
Around two thirds of respondents are able to ‘easily find’ the online form. Just under three in five find the form easy to complete.
Around three quarters of respondents are able to book appointments in-person.
Three quarters (76%) usually feel respected and supported when booking their appointments.
Just over half said they are usually seen the same day for emergency appointments. For routine appointments, 71% wait 4 days, or more.
When booking, half of respondents have been offered a choice of consultation method (in-person, telephone, video)
Just 41% of respondents are able to see their preferred GP or nurse.
A clear majority have experienced a remote appointment.
Nearly nine in ten say they are usually called back within the expected time.
Almost two thirds of respondents feel that remote consultations have fully met their needs.