General feedback survey
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Healthwatch Sutton have been invited to be part of some of these discussions, however, it was felt that, whilst there was some engagement with local people around particular initiatives, they did not have an overall barometer of people’s views and their awareness of changes that were planned. In order to address this, a short 12 question survey was created to capture the overall picture of people’s views in the borough.
Healthwatch Sutton used the mail-out of the Winter 2017/18 newsletter as an opportunity to distribute paper copies of the survey to over 450 residents of the London Borough of Sutton. Respondents were given a freepost envelope to return completed forms. In addition the survey was distributed electronically to approximately 250 voluntary and community sector groups asking them to share through their networks. In total 205 responses were received with the majority being collected through the on-line portal.
The key findings informed; despite respondents agreeing relatively strongly that their GP surgery provides a good service (Q1), there is still a theme emerging from the comments that making a convenient/ timely appointment can be difficult (Comments Analysis). 2. Over half the respondents (56%) are now aware that GP appointments are available from 8am to 8pm 7 days a week (Q4). 3. On average local people who completed the survey agree/strongly agree that they are able to access pharmacy services easily where they live (Q1). 4. Nearly three quarters (64%) of local people who responded are aware that Epsom and St Helier hospitals are consulting on changes to hospital services in Sutton (Q3). 5. There was not a strong level of agreement with the statement ‘I know where to go if I need help with my mental health’ (Q1). This is backed up by a good number of comments relating to difficulties accessing mental health services especially services for younger people (Comments Analysis). 6. Approximately 30% of the respondents are aware of the Sutton Health and Care programme (Q5).