Frailty Unit, Norfolk and Norwich University Hospital Feedback

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Summary of report content

Healthwatch Norfolk visited the frailty unit at Norfolk and Norwich University Hospital to speak with patients about their experience with health and social care services.  They spoke to 14 people.

The report covers:

  • Observations about the way in which staff respond to patients' needs
  • How staff support patients to return home as quickly as possible, including use of virtual wards
  • What patients felt about their care and food

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Discharge
Food, nutrition and catering
Integration of services and communication between professionals
Remote appointments and digital services

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Inpatient care/General inpatients

Details of people who shared their views

Number of people who shared their views
14
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