Feedback on Virtual Wards
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Healthwatch Surrey was asked by the Alliance for Better Care to explore the idea of virtual wards across a number of locations in East Surrey. Virtual wards allow patients to get the care they need at home, rather than being in hospital. They focussed on older people in the community, who were more likely to be future virtual ward patients. They spoke to 64 people at a series of engagement events.
- Overall, people were receptive to virtual wards, preferring to be at home rather than in hospital.
- Most people who were happy to be at home still acknowledged that they would need support for managing any equipment needed for monitoring. 3
- Clear information will be required and consider a name change as people felt that the term virtual ward made people feel nervous about the level of skill required
- Mental health needs to be considered - many cited mental health as a deciding factor in whether they liked or disliked the idea of virtual wards.
- It is vital that any carers (paid and unpaid) are identified and are involved in any conversations regarding virtual wards.