Feedback report Southport and Ormskirk Hospital NHS Trust: Southport and Formby District General Hospital

Download (PDF 1.2 MB)

Summary of report content

This report details the feedback which patients, family and visitors have shared with Healthwatch Sefton about Southport and Formby District General Hospital (Southport & Ormskirk Hospital NHS Trust). The majority of the feedback we receive is through local engagement and outreach activities.

This report provides a snapshot of the feedback provided between June 2017 – June 2018. During this period Healthwatch Sefton received 119 completed reviews relating to the Trust. The main areas of feedback related to treatment and care, access to services, facilities/surroundings, staff communication and administration. In addition, there was feedback shared relating to the volunteers who work on the reception desk, with feedback focussing on how they support patients. We would welcome the feedback being shared with the volunteers to show what a positive impact they have in supporting patients and improving the overall experience of people accessing services at the Trust.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Sefton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Caring, kindness, respect and dignity
Quality of treatment
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Other
Name of service provider
Southport & Ormskirk Hospital NHS Trust: Southport & Formby District General Hospital

Details of people who shared their views

Number of people who shared their views
119
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
Did you find this attached report useful?
0
No votes have been submitted yet.