Feedback report: November - December 2024

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Summary of report content

Healthwatch Lambeth report on key themes in the feedback they received in November and December 2024.  During this period they heard from 230 people.

GPs and hospitals were the services they heard the most about during these months, followed by Adult Social Care. 

They also heard about NHS 111, vaccination services, services for people with drug and alcohol addictions, and pharmacies.

 The most common issues raised for services were: 

  • GP Services: Access to appointments, waiting for care, and continuity of care
  • Hospitals: Communication, user choice, and being listened to
  • Adult Social Care: Waiting for home adaptations

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General details

Local Healthwatch
Healthwatch Lambeth
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
230
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