Feedback on the Accident and Emergency Department, Royal Sussex County Hospital

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Summary of report content

Healthwatch Brighton and Hove reviewed its recent feedback about the A&E department at the Royal Sussex County Hospital since September 2021. 

The substantive issues raised were:

  • COVID safety: poor social distancing in an overcrowded A&E department.
  • Environmental and safety concerns: overcrowding, groups of people coming in together and socialising whilst others were ill, or drunk.
  • Staff attitudes (non-medical): sometimes unwelcoming, offhand or rude.
  • Lack of privacy: in triage rooms and in corridors.
  • Inordinate waits and lack of communications about where people are in the system.
  • A lack of pain relief: not provided or offered after triage.
  • A lack of refreshments, or comfort breaks: patients not being offered drinks for several hours, with long waits on trolleys without being seen or spoken to by staff
  • Insufficient staff to provide care and support: who are often over worked and stressed.
  • High praise for medical staff and treatment once seen

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General details

Local Healthwatch
Healthwatch Brighton And Hove
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Prevention of diseases, including vaccination, screening and public hygiene
Staffing - levels and training
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
Name of service provider
Royal Sussex County Hospital

Details of people who shared their views

Number of people who shared their views
5
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
No
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