February patient experience summary report

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Summary of report content

This report is a summary of the key themes raised by patients, carers and service users during February 2019 about services in Lincolnshire.

The two biggest themes were hospital services and GP services, followed by community health services, outpatients and social care. Other themes included dentistry, mental health and learning disabilities, and transport. 

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General details

Local Healthwatch
Healthwatch Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Written information, guidance and publicity
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
General outpatients and hospital-based consultants
Community Mental Health Team (CMHT) and specialist MH services
Adult social care, including care packages and social workers
Other

Details of people who shared their views

Number of people who shared their views
204
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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