Family planning clinic feedback report

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Summary of report content

This report details the feedback, which patients, family, visitors and staff have shared with us on The May Logan Centre, Family Planning Clinic. The Provider for this service is Southport and Ormskirk NHS Hospital Trust.

The key findings from the report highlight 44 reviews / feedback forms were received between December 2017 to February 2018. Family Planning services provided at the May Logan Centre achieved an average Healthwatch Sefton rating of 4.5 stars out of 5 stars. Staff ‘Attitude’ achieved 100% positive feedback. ‘Quality’ of Treatment & Care achieved 100% positive feedback. Access to services -‘Service Delivery / Opening times’ 50% of the reviews were positive and 50% were negative. Access to services – ‘Waiting times’ 58% of the reviews were negative with 27% positive. Convenience / Distance to travel achieved 100% positive feedback. Young people and youth outreach workers when spoken to asked for sexual health services to be delivered in a local youth & community setting.

There are 2 recommendations within the report in relation to communication and access.

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General details

Local Healthwatch
Healthwatch Sefton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice

Details of health and care services included in the report

Details of health and care services included in the report
Maternity care
Name of service provider
Southport and Ormskirk NHS Hospital Trust

Details of people who shared their views

Number of people who shared their views
44
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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