Falkland Surgery feedback report

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Summary of report content

In July 2025 Healthwatch Norfolk visited Falkland Surgery to speak with patients about their experience with health and social care services. From this visit they received 13 reviews for the surgery.

Overall, people were satisfied with the care they received at Falkland surgery, with many praising the friendly and helpful staff. A few concerns were raised, including difficulties with appointment availability and uncertainty about which surgery the appointment was scheduled for.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Remote appointments and digital services
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
13
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0
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