Fairfield General Hospital Signage Visit report
Download (PDF 460.5 KB)Summary of report content
As a part of the programme of improvement Healthwatch Bury worked alongside the Northern Care Alliance to evaluate and improve the public and patient experience in September 2021. They visited the Northern Care Alliance Fairfield General Hospital site on 22 September 2021 to assess the existing signage from the patient’s perspective at the request of the Patient Experience Lead.
They found that:
- Some of the signage appeared unclear or difficult to follow
- A hospital site map was not visible for patients near the main entrance
- The majority of patients still used the Main Entrance
- Better route planning was needed for people with mobility issues
- Volunteers are available for support in wayfinding, but don’t have the appropriate tools to offer the best experience
- There was a discrepancy between the patient letters and signage
- Patients are turning up in the hospital for urgent care services
- Some hand sanitisation facilities near the main entrance were not in good working order
The report contains 10 recommendations to improve signposting and signage at the hospital.