Exploring NHS dental services in Dudley borough

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Summary of report content

Healthwatch Dudley undertook research on access to NHS dentistry after hearing about problems people were experiencing on this topic.  They completed three enter and view visits and a survey to which 534 people responded.

The report looks at:

  • Appointment availability for NHS patients and private patients
  • Digital services
  • Physical access
  • Communication support
  • Fear and anxiety

The report has a number of recommendations on appointments, meeting patient needs, information and help with costs.

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General details

Local Healthwatch
Healthwatch Dudley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Communication with patients; treatment explanation; verbal advice
Cost and funding of services
Integration of services and communication between professionals
Remote appointments and digital services
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Mystery shopping
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Dentist

Details of people who shared their views

Number of people who shared their views
534
Age group
18 to 24 years
25 to 49 years
Ethnicity
Asian / Asian British: Bangladeshi
Asian / Asian British: Indian
Asian / Asian British: Pakistani
Asian / Asian British: Any other Asian / Asian British background
Black / Black British: African
Types of disabilities
Physical or mobility impairment
Sensory impairment
Types of long term conditions
Yes
Does this report feature carers?
Yes
Seldom heard groups
People on low incomes
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