Exploring hospital discharge at Princess Alexandra Hospital
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Healthwatch Essex decided to look into people's experience of hospital discharge as a result of an increase of calls and feedback from the public on this topic. They interviewed 15 people.
There was a clear need for staff training identified which included emphasising accurate completion of the form and developing skills of anticipating and subsequently addressing the potential needs of the patient’s post-discharge. The staff training could be supported by the incorporation of lived experience and engaging with patients and their families. Working with local support charities and organisations establishes a positive continuity of care but also can help create open and transparent relationships with the external stakeholders.
By incorporating the above and continuing the highlighted areas of good practice which include supporting the homeless community when admitted, daily ward rounds, strong communication with external stakeholders and the usage of the discharge lounge will support the transition of the patient either home or to continued care, ultimately improving patient experience.