Exploration into Community Mental Health Teams in Southampton

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Summary of report content

This report reflects changes made within the East Community Mental Health Team (East CMHT) Southampton in response to feedback from their patients and staff and the introduction of a new Focussed Care Pathway Team. The report aims to help patients and members of the public to understand  the systems and structures within local mental health services and CMHTs. 

In response to a high incidence of negative feedback about the Community Mental Health Teams in Southampton (CMHTs) from 2022-2024, and specifically more about the East CMHT Healthwatch Southampton (HWS) met with the East Community Health Team to understand more about their service and the issues people are facing when accessing services.

During the process of evaluating the changes at the East Community Mental Health Team, Healthwatch Southampton  identified the following recommendations for further improvement and learning for Community Mental Health Teams in Southampton:

  • An increase in shared learning opportunities to celebrate examples of good practice for staff across Southampton Community Mental Health Teams and the wider region of Hampshire and the Isle of Wight.
  • The Focussed Care Pathway and Shared Care approach to be shared locally and nationally as a model of good practice.
  • East Community Mental Health Team to continue to review the Focussed Care Pathway and the Shared Care Team as a model of good practice and will use staff and patient surveys to gain ongoing feedback from both staff and patients.
  • Hampshire and the Isle of Wight Healthcare NHS Foundation Trust to review provision of trauma therapy available in Southampton in order to reduce the waiting times.
  • East Community Mental Health Team and the Hampshire & Isle of Wight Healthcare NHS Foundation Trust to  review the Enhanced Care Pathway waiting list and support provision.
  • Healthwatch Southampton to continue to capture patient feedback for Community Mental Health Teams in Southampton.
  • East Community Mental Health Team to improve communication methods with patients and the general public about the service, support, pathways, eligibility and the patient journey.

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General details

Local Healthwatch
Healthwatch Southampton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Integration of services and communication between professionals
Waiting for appointments or treatment; waiting lists for treatment
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
Hampshire and Isle of Wight NHS Foundation Trust - East Community Mental Health Team
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
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