Experiences of using NHS 111 Snapshot Survey
Download (PDF 371.12 KB)Summary of report content
Healthwatch Wigan and Leigh worked with the local CCG and Foundation Trust to undertake a survey to understand how to better promote the NHS 111 service. 46 people responded.
27 people who phoned 111 or visited 111.nhs.uk got the outcome they expected. Most of these rated the service positively.
19 people didn’t get the outcome they expected or weren’t sure. The majority of these respondents then rated the service on the negative end of the scale, although 5 rated it positively.
They asked people to say what one thing they would tell family or friends to help encourage them to use the 111 service. These included:
- Avoid using 999, be prepared to wait;
- The service is very helpful;
- Ring to get advice;
- They are good to contact if you aren’t sure what to do, if the person isn’t in life threatening pain or danger;
- Don’t be worried that they are too busy or not helpful.