Experiences of services Q4

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Summary of report content

Healthwatch City of London examined local people's experiences of services by looking at findings from Enter and View visits, outreach events, website and social media visits. They heard from 109 people who commented on various issues, such as staff attitude, quality of care, and the booking process about a number of different services, such as pharmacies, hospitals, dentists, and GP practices. 

They found there was a mixture of positive and negative feedback. 

There were no recommendations made and no service provider responses. 

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General details

Local Healthwatch
Healthwatch City of London
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Triage and admissions
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Public consultation and engagement
Caring, kindness, respect and dignity
Parking and transport
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
Other

Details of people who shared their views

Number of people who shared their views
109
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Not known
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