Experiences of people using the Derbyshire Wheelchair Service
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Healthwatch Derbyshire wanted to understand people's experiences of the local wheelchaire service. They collected the views and experiences of 101 people using an online survey.
The impact of not having a properly fitting wheelchair or waiting a very long time for wheelchairs to be delivered is profound. Many people said that their physical and mental wellbeing is being affected, as well as their independence. There was a generally positive response to those who had a face-to-face appointment.
Many stated that ‘The staff were helpful, respectful and kind’. Also, in-person appointments were ‘Excellent’, even if they did sometimes ‘Feel a little rushed’. The main feedback about what could improve the experience of using the Derbyshire wheelchair service is about better communication and improved speed of delivery.