Experiences of maternity services in Cheshire East
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Between November 2017 and early February 2018, Healthwatch Cheshire East conducted a project using a survey to gain a local snapshot view of the two hospital trusts in Cheshire East providing maternity services. The aim of this project was to establish people’s views and their experiences of maternity services in Cheshire East, with the aim to inform and improve local maternity services based on their feedback.
They received 108 survey responses from the sample of new and expectant mothers.
Healthwatch Cheshire East’s sample study into people’s experiences of maternity services in Cheshire East found that most people had a good experience. In total, almost a third of respondents raised no issues with the service they received and there was lots of positive feedback from people, suggesting they were happy with the maternity services they used. There were some areas where people thought things could be improved.
The report concludes that both hospitals provide a good service and have introduced different elements of the Better Births recommendations. As both hospitals implement more of those recommended improvements, it would be useful to do an update of this survey to find out which have been implemented and what impact these changes have had on the views of expectant and new mums. A recommendation for the future would be that the two hospitals work together to share good practice and learn from each other.
As part of this report, Healthwatch Cheshire have included their Enter and View reports for both Leighton Hospital Maternity Department and Macclesfield Hospital Maternity Department.