Experiences of managing health and social care during the coronavirus pandemic
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Healthwatch Wandsworth conducted a survey with 136 people about their experiences of health and social care services during the COVID-19 pandemic.
Some people were happy with the information they received, some felt that they had the level of health and care they needed or as could be expected in the situation; for example, some liked using digital methods and some did not experience any particular problems. Many found much needed support from families and their community. However, a significant number of participants shared experiences of difficulties and concerns, especially carers or people who cared for others. Many people reported that the circumstances had an impact on their mental health. As many organisations closed their doors, people sought information from national or known sources but information was not always clear or easy to find.
A number of recommendations are found in the report.