Experiences of living with diabetes in West Essex

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Summary of report content

Healthwatch Essex wanted to understand people's experience of diabetes care. They undertook a survey and interviews.

Initial diagnosis

The majority of people feel well treated by their GP surgery. However, the

The majority are offered an education program when diagnosed. However, some found it very poor and others were not offered anything.In turn, this leads to lack of confidence in self-management for many, including worry, confusion and anxiety. 

Too many sufferers still do not know enough about their illness. People have a strong need for support and reassurance, and many want to be seen by a nurse of GP much more often. 

Latest tech is widely known about and very useful to those that have it.  Lack of funding for technology equipment rules it out as an option for many. Only 1 in 10 respondents have been offered any free tech equipment or services.

There remains an inconsistency of supply of medication. People experience regular changes in medication. Difficulties and worries about injecting are common. People talked about their difficulty getting on with many of the medication options.

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General details

Local Healthwatch
Healthwatch Essex
Publication date
Type of report
Report
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Remote appointments and digital services
Service organisation, delivery, change and closure
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Diabetes care
General Practice (GP)
Pharmacy

Details of people who shared their views

Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Types of long term conditions
Diabetes
Does this report feature carers?
Not known
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