Experiences of health and social care services for people who are homeless or living in temporary accomodation

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Summary of report content

This report by Healthwatch Derby highlights the findings from a research they undertook to find out the experiences of health and social care services for people who are homeless or living in temporary accommodation. The services include:

  • GP services
  • NHS Dentistry
  • Drug and alcohol services
  • Mental health services
  • Hospital inpatient care
  • Hospital discharge including A&E services
  • Paramedic services

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General details

Local Healthwatch
Healthwatch Derby
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Discharge
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Quality of treatment
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
Homeless liaison Forum
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Emergency department (inc A&E)
Inpatient care/General inpatients
Other
Services for people with drug, alcohol and other addictions
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Name of service provider
NHS England and NHS Improvement Midlands and Derbyshire Healthcare NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
51
Age group
All
Gender
All
Does this report feature carers?
No
Seldom heard groups
Homeless people
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