Experiences of health and care - Perspectives of people living in Foleshill Coventry

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Summary of report content

This is a report by Healthwatch Coventry. Healthwatch offered a grant to a local charity to help them carry out engagement with local people.

The focus was on young people, men form socially disadvantaged neighbourhoods, people from diverse communities experiencing health inequality.

This piece of work was carried out by Coventry Independent Advice Service through their connections with communities in Foleshill Coventry to reveal the  experiences of communities with long term health conditions or disabilities about accessing the help they need, including financial support. 

There are key asks in this report.

• For GPs and other health professionals to take time to listen to people’s concerns particularly when they have multiple and complex needs.

• For GPs and other health professionals to respond in a timely manner to patients in Foleshill

• For GPs and other health and care organisations, both statutory and voluntary to work together holistically to help people to manage and overcome their health and other difficulties.

• More information to help make people aware of the mental health and other services available to them, including Healthwatch Coventry.

• Explore how to make sure people from this community get access to information about health issues e.g. menopause.

There are no follow up actions in the report.

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General details

Local Healthwatch
Healthwatch Coventry
Publication date
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Counselling/Psychotherapy/ Improving Access to Psychological Therapies (IAPT)
Dentist
General outpatients and hospital-based consultants
General Practice (GP)
Oncology and cancer care
Pharmacy

Details of people who shared their views

Number of people who shared their views
25
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