Experiences of health and care in Bradford during the first phase of COVID-19

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Summary of report content

Healthwatch Bradford undertook a survey of the local population between 30th of March and 29th June about their experiences of health and care during the Covid-19 pandemic. They received 300 responses.

Their survey shows the primary challenges were in the following areas:

  • Accessing clear, concise information
  • Confusion regarding shielding rules and processes
  • Uncertainty regarding changes to continuing care for pre-existing conditions and the communication about those changes
  • Mental health services were difficult to access for both existing and new service users.

Whilst there were clear examples of services failing to provide the standard of care expected by patients, they also found examples of good and great practice. This report acknowledges that some of the concerns reported are likely to stem from national guidelines and communication issues, however there are clear lessons to be learned at a local level.

There were seven recommendations about better communications, access to mental health services and better targeting of messages to the diverse local communities.

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General details

Local Healthwatch
Healthwatch Bradford
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Health inequality
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Community Mental Health Team (CMHT) and specialist MH services
Day care centre (social care)
Care home

Details of people who shared their views

Number of people who shared their views
300
Age group
Not known
Gender
All
Sexual orientation
Not known
Does this report feature carers?
Not known
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