Experiences of health and care in Bradford during the first phase of COVID-19
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Healthwatch Bradford undertook a survey of the local population between 30th of March and 29th June about their experiences of health and care during the Covid-19 pandemic. They received 300 responses.
Their survey shows the primary challenges were in the following areas:
- Accessing clear, concise information
- Confusion regarding shielding rules and processes
- Uncertainty regarding changes to continuing care for pre-existing conditions and the communication about those changes
- Mental health services were difficult to access for both existing and new service users.
Whilst there were clear examples of services failing to provide the standard of care expected by patients, they also found examples of good and great practice. This report acknowledges that some of the concerns reported are likely to stem from national guidelines and communication issues, however there are clear lessons to be learned at a local level.
There were seven recommendations about better communications, access to mental health services and better targeting of messages to the diverse local communities.