Experiences of Discharge from Services Report

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Summary of report content

This report details the opinion of Knowsley residents regarding hospital discharge. The report covers the following Trusts:

5 Boroughs Partnership NHS Foundation, Aintree University Hospital NHS Foundation Trust, Alder Hey Children's NHS Foundation Trust, Dinas Lane Medical Centre, Liverpool Heart and Chest NHS Foundation Trust, Liverpool Women's NHS Foundation Trust, Mersey Care NHS Trust, Royal Liverpool and Broadgreen University Hospitals NHS Trust, Southport and Ormskirk Hospital NHS Trust, St Helens and Knowsley Teaching Hospitals NHS Trust, Warrington and Halton Hospitals NHS Foundation Trust.

Comments date from October 2013 to January 2015. 87 comments from the publice were analysed to produce this report.

Sentiment was mixed but there were a number of negative experiences.

This document should be read together with the Healthwatch Knowsley Interim Discharge Report, which forms part of a wider project.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Patient experience
Key themes
Discharge
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Discharge lounge/ discharge team/ discharge to assess
Palliative/end of life care
District nurse and community nursing
Name of service provider
All Knowsley Healthcare Trusts

Details of people who shared their views

Number of people who shared their views
87
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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